TERMS AND CONDITIONS
PAYMENT AND DEPOSIT FOR CUSTOM CAKES
We require a 50% non-refundable deposit to secure an order. The remaining 50% is due 2 weeks before the delivery date, at which point all changes must be confirmed. Orders placed less than 2 weeks in advance of the delivery must be paid in full.
PAYMENT FOR SHOP CAKES
We work on a first come first served basis and upfront payment is required to secure an order. We require proof of payment for your order at least 48 hours before your order date - failure to comply will result in your order being cancelled.
Delivery is available for most of Hong Kong and Kowloon side, ranging from HKD 200 and up. The final delivery fee will be assessed when placing your order. For complex cakes that require set-up, an additional fee may apply. Once products have been delivered to the chosen venue, Sugarcoat is not liable for any damage caused.
All cakes have been made using ingredients and on equipment that may contain traces of nuts and other known allergens.
CHANGES AND CANCELLATIONS
If you need to make any changes to an order please contact us immediately. We will assess your request for an alteration and let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of Sugarcoat. Alterations requested less than 2 weeks before completion may be subject to a surcharge. Cake orders cancelled with less than 2 weeks notice will not be refunded. In the unlikely event that we have to cancel your order for any reason, we will give you as much notice as possible and refund the full price to you.
If a date change is made more than 2 weeks prior to event, vendor may accommodate change only if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the proprietor reserves the right to withhold the deposit and refund only amounts above the deposit (if paid). If change is made less than 2 weeks prior to event, the vendor may accommodate change only if the requested date is available. If the vendor is unable to change the booking date due to unavailability, then the order is considered cancelled and the vendor reserves the right to withhold up to full payment of the order.
Please note that once your cake has been collected it is advisable to drive it in an air-conditioned vehicle, on the flattest surface, i.e the floor of the passenger seat or in the boot (not on a lap) with a nonslip mat under the cake box.
Once your cake has been delivered to your home or reached the specified venue, please place it into the fridge until the recommended time prior to serving (weather depending - cold days take out 3-6 hours prior, hot days take out an hour to an hour and a half prior to serving) so that cake can come to room temperature.
Once the cake has left our studio it is your responsibility to look after it - we cannot be held responsible for any damage incurred once it has left our premises, this includes when in transit using our delivery service. We will of course investigate and fix any damage that can be fixed should this be the case. We are not responsible for any damage to the cake after delivery/ setup/pickup is complete. You are responsible for ensuring an appropriate and secure table and environment for the cake(s). Large cakes can be heavy and require a sturdy table, and once removed from the fridge are to be kept at an optimal room temperature of 27 degrees celsius or below.
Should damage occur to the cake through no fault of the vendor, the client may request for the vendor to fix the cake prior to the event start time (subject to vendor’s availability). Please note that in this instance, a service fee of $500 or over will be incurred and payment must be made at the time that alterations/fixes are made to the cake.